OUR POLICIES

No-Show and Late Cancellation Policy

At Ithaca Wax and Beauty Therapy ™ , we strive to provide exceptional services and accommodate all of our clients to the best of our ability. To ensure a smooth experience for everyone, we have implemented the following policy for cancellations, rescheduling, and no-shows:

Cancellations and Rescheduling

We require at least 24 hours' notice for any cancellations or rescheduling of appointments.
Appointments canceled or rescheduled with less than 24 hours' notice will be subject to a 50% service fee.

No-Show Appointments

If you do not show up for your scheduled appointment and fail to notify us in advance, a 50% fee of the scheduled service will be charged to the card on file.

Late Arrivals

We allow a 10-minute grace period for most appointments and a 5-minute grace period for eyebrow services. If you arrive beyond these timeframes, we may need to reschedule your appointment, and the 50% service fee will apply.
Please note that we are located on a very busy street, so we recommend allowing extra time if you are commuting during rush hour to ensure you arrive on time.

Unpaid Fees

If the 50% fee for a late cancellation, no-show, or late arrival reschedule is not paid, the balance must be settled before any future appointments can be booked.

Why Do We Charge for Late Cancellations and No-Shows?

Valuing Time: Each appointment is reserved specifically for you. Late cancellations or no-shows prevent us from offering the time slot to another client who may have been waiting for an appointment.
Respect for Staff: Our technicians prepare for your appointment ahead of time and rely on their scheduled bookings. No-shows and late cancellations directly affect their livelihood.
Operational Efficiency: Last-minute changes disrupt our schedule and impact the overall experience we aim to provide for all clients.

How to Cancel or Reschedule

You can cancel or reschedule your appointment by using our online booking system. If you are canceling within the 24hr window you will need to reach out via email (contact@ithacawax.com) or phone 607-319-4274.
Please contact us as early as possible to avoid any fees.

We understand that emergencies happen, and we will do our best to handle unforeseen situations with understanding. However, adhering to this policy ensures we can continue to provide high-quality services to all of our clients.

Thank you for your cooperation and understanding! If you have any questions, feel free to reach out to us.

Appointment Confirmation

Please confirm your appointment when prompted via text or email by clicking the link you receive 2 days before appointment time. If your appointment has not been confirmed by the morning before your appointment day we will assume you will not be making it and that appointment time may possibly be double-booked/cancelled and charged the 50% cancellation fee. If you do not have access to email or texting please call us at 607-319-4274 to confirm.

Multi-platform messaging

We understand that social media messaging is extremely convenient for our clients, however, please understand sometimes we simply can not get to them all in a timely manner. Please email contact@ithacawax.com for the fastest response.

Ithaca wax & beauty therapy™ 226 S Fulton StIthaca, NY 14850